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  • How to set final status of Service Desk Request so that the Request Resolved field is "Resolved?"

How can i add filter with two items to filter

Sushma M P
April 25, 2023

issueFunction in linkedIssuesOf("\"Vehicle Type\" = \"ABC AND XYZ\"" , "relates to") AND project = AAA AND type = "Vehicle Issue" AND labels in (US) ORDER BY Rank ASC.

 

 

This query seems to be green but the query doesn't do what we want it to do

1 answer

0 votes
Jim AMCI email
Contributor
November 3, 2016

I think I figured it out–it has to be the final status which has the post-function to set the done-ness of the Resolution field, not the final transition.

Jack Brickey
Community Champion
November 3, 2016

yes. you want to have the post function set the resolution unless you want the 'type' of resolution to be selected at the time of closure. By default resolution types are: Done, Cannot reproduce, Won't do, etc. But if you don't care about the reason for closing then just set to Done or whatever you want via post function.

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