Can not Automatically set start date when ticket moved from To Do ---> In Progress column

[Alfons Mientjes]

Hello all,

I would like my issue start date to be automatically set to today when I move an issue from To Do to In Progress.

I have followed the steps described in below.

https://community.atlassian.com/t5/Jira-Software-questions/Automatically-set-start-date-when-ticket-moved-from-To-Do-gt-In/qaq-p/1479776

It describes 1 step that I can't figure out, namely:
Check if the user "Automation app user" is added to the "atlassian-addons-project-access" role:
1) I cannot add users to this role.
2) I also can't find this group even though jira says it exists.

Someone who can help me?

[Jobin Kuruvilla [Adaptavist]]

Are you sure the field got a default value? If so, make sure the field is on the view screen (in your configuration).

As long as it has a value (even if it is 0), it will appear on the issue.