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Manage JSM service requests within JWM

Hi, Our business teams like JWM for managing and processing requests, it has calendar, list, timelines and forms.  JSM has the front end portal for internal and external staff to make requests, view request status.  It feels like the perfect match but it doesn't work.  

In Jira software, I can configure a kanban board to view requests logged via JSM portal, but I can't seem to do this within JWM.  The JWM kanban board functionality is very limited.  Is their a way to allow JWM board to act like Jira software kanban board and be able to view and process requests via JSM portal ?

thanks for your help.


1 answer

1 vote

No, there's no way to do this.

A JWM board is tied to the project and configured based on the project settings.  That means you'd need to have the issues you want to track on the board in the JWM project, but, because it's not a JSM project, it would not have any of the Requests, just issues (nor any of the other functions JSM has like SLAs and Queues)

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