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Manage JSM service requests within JWM

andrew.edwards October 5, 2021

Hi, Our business teams like JWM for managing and processing requests, it has calendar, list, timelines and forms.  JSM has the front end portal for internal and external staff to make requests, view request status.  It feels like the perfect match but it doesn't work.  

In Jira software, I can configure a kanban board to view requests logged via JSM portal, but I can't seem to do this within JWM.  The JWM kanban board functionality is very limited.  Is their a way to allow JWM board to act like Jira software kanban board and be able to view and process requests via JSM portal ?

thanks for your help.


2 answers

1 vote
Nic Brough -Adaptavist-
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October 6, 2021

No, there's no way to do this.

A JWM board is tied to the project and configured based on the project settings.  That means you'd need to have the issues you want to track on the board in the JWM project, but, because it's not a JSM project, it would not have any of the Requests, just issues (nor any of the other functions JSM has like SLAs and Queues)

0 votes
Ryan Geddings February 23, 2023

My team would be interested in seeing functionality like this. Being able to visualize all JWM tasks, JSM tickets and Jira (Cloud) tickets on a single JWM board would be helpful as we onboard a customer to a product. The JWM process with timelines and calendar to map out issue resolution and target dates, along with gaps being tracked by the (JIRA) development team and service requests (JSM) being tracked by the support team, all in one place through JWM would allow the project manager a single source of truth to be able to assist the customer. Any feedback?

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