How to stop the popup about updating address from popping up

[KathyN]

Atlassian is making it hard for me to get any work done.  I have an externally managed cloud account.  They keep popping up a screen asking me to update my address.  It blocks me from my project list.  Can someone get Atlassian to stop this practice?  It is impossible to work, I can't make the address update because the external partner controls that.

[KathyN · Accepted solution]

Atlassian seems to have responded to my support ticket and fixed this for me.

[Nic Brough -Adaptavist- · Accepted solution]

Hi KathyN,

If this is what I think it is, then they have a legal requirement to get that information.  The only way to proceed would be to get your external partner to answer the questions.

But there are a couple of other things it might be.

Could you give us a screenshot please?    Some rough ideas of what you're trying to do when it appears would be nice, and please do obscure anything that might be an identifier - we need to see the raw errors, not specifics.  "Hi zzzzz, we are missing part of your address, we have zzzzzz, and an email of zzzzzzz, but we also need a telephone number" for example

[KathyN]

Thanks - they fixed it.