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How to stop the popup about updating address from popping up

Atlassian is making it hard for me to get any work done.  I have an externally managed cloud account.  They keep popping up a screen asking me to update my address.  It blocks me from my project list.  Can someone get Atlassian to stop this practice?  It is impossible to work, I can't make the address update because the external partner controls that.

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Atlassian seems to have responded to my support ticket and fixed this for me.

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Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 01, 2023

Hi KathyN,

If this is what I think it is, then they have a legal requirement to get that information.  The only way to proceed would be to get your external partner to answer the questions.

But there are a couple of other things it might be.

Could you give us a screenshot please?    Some rough ideas of what you're trying to do when it appears would be nice, and please do obscure anything that might be an identifier - we need to see the raw errors, not specifics.  "Hi zzzzz, we are missing part of your address, we have zzzzzz, and an email of zzzzzzz, but we also need a telephone number" for example

Thanks - they fixed it.

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