Approvals in Jira Work Management Cloud

Merijn November 10, 2021

Hey all,

I am trying to set up approvals for a Jira Work Management workflow like is shown in the Work Management introduction video (see attached image).

I am very confused as there are some explanations on how to do it, but none of them seem to work. The " Add approval" box that is referred to often for instance does not exist.

Is it possible to set up approvals as is shown in the marketing video? And if so, is there a guide that explains how to do it?


~ Merijn


4 answers

1 accepted

1 vote
Answer accepted
Carla Baba
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 19, 2024

The Approvals feature is now available in JWM for 

  • Jira Work Management Cloud Premium licenses

  • Jira Service Management Cloud Premium and Enterprise license

  • Jira Software Cloud Premium and Enterprise licenses

You can learn how to set it up for your project at

1 vote
Daniel Ebers
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 18, 2023

Hi @BG Pantaleon @Burak Hancerli @Constantine Kuks[CSOC]

probably this article will be beneficial moving forward.


1 vote
Constantine Kuks[CSOC] February 2, 2022

Still no proper response for this discrepancy...

Why is it featured in the video about work management and yet it is not there?

1 vote
Julia Shcherbyna _SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
November 10, 2021

Hi @Merijn 

As an alternative, you can try to use the Approval Step in the add-on Business Process Manager. Here, you can select a group of users to get the simultaneous approval of all members of the group. Or select multiple groups and/or individual users for consistent approval.

aproval step.png

You can get approval steps for each step of your process (business process, SOP). 

Also, you can add a rule that change issue status after all chosen Approvals have been made decision (Approve/Reject). But you can also make an approval without changing the status of the task.

aproval step 2.png

It's developed by my team, so ask me if you have any questions.

Best regards


Merijn November 11, 2021

Thanks for you answer Julia. However, I am looking to get the built in approval functionality working. Anyone that has a guide on how to set that up?

Like # people like this
yauhenvatsiakou December 22, 2021

Hi @Merijn

I am also so confused with that functionality. For me this is a critical point. I also was not able with built in functionality setup approval process. I am not sure if it exist generally. Can somebody confirm that? Thanks.

Merijn December 22, 2021

Hi @yauhenvatsiakou  

I haven't found a nice way to implement this in the end.

I ended up making approval steps in the workflow that one specific person is allowed to transition through.

For steps that require approvals from multiple stakeholders this means that that one person has to align this with the other approvers outside of the platform, which is far from ideal.

I still find it strange that this approval feature is shown in the marketing video but not available in the product.

yauhenvatsiakou December 22, 2021

Thanks @Merijn for the reply. I am doing now a little bit similar workaround as well. I have to provide approval from multiply stakeholders.  That's why I am using now small automation for that. When Request will be created, jira automation feature creates some sub tickets and only after closing sub tickets (approvals) we can close main request. 

P.S. I am disappointed with marketing promo and amount of information which Atlassian provides.

Burak Hancerli December 23, 2021

@Merijn @yauhenvatsiakou 

Seems like approvals only work for Service Desk projects.

yauhenvatsiakou December 26, 2021

You are right. Approvals works in Service Desk. It looks a little bit different and it is Service Desk. I am evaluating business projects right now. I confused with Promo video and description regarding Jira Work Management product. I cannot believe that this feature mentioned in description but missing in the product. 


Like # people like this
Burak Hancerli December 26, 2021

@yauhenvatsiakou same here. I've spent around 2 hours finding out how to add the approval process to HR workflow with no chance.

Seems like ad content should be updated.

Like # people like this
BG Pantaleon June 28, 2022

until now, i don't see this feature in Jira Work Management.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events