You want it, we want to hear it – Jira Work Management edition.
Whether you're a Jira Work Management pro or a complete newbie, check out our product and let us know your laundry list of wishes, feedback, and recommendations. No request is off-limits so long as it's polite, constructive, and appropriate. Bonus points for those who represent the things that your non-technical teams want or need.
We will do our very best not to mention the word "Backlog" ;)
The founding team of Jira Work Management will be here to ask for any clarifying questions or to let y'all know if we're already building it! You may see some guest stars from the rest of our team as well.
We'll choose one commenter randomly and send them a very special JWM package. Vague on the benefit here but mostly this is a chance to give thoughts about JWM. As many of our Community Leaders here can attest, we really do try to implement your thoughts and feedback if our team is able to.
Oh, best of all.... JWM is free for any instance with any Jira Cloud product. Simply make a business project and you'll be off to the races. Enjoy!
This is a test run for a new way to get feedback. Candid feedback is , unnecessarily mean / rude feedback is . We're real humans!
- The JWM team
You and @John Funk both! We're definitely looking into this already. Current solution idea is to have one form per issue type, per project. Would that be a good enough solution or were you looking to have multiple forms per issue type?
Copying a form is interesting – is this across projects or in the same project?
@Chase WilsonI dont want to get too ahead, but i know you guys purchased the company behind Proforma. Pretty much everything in that app in terms of forms is fantastic. As close as you can get to integrating those features i think would be pretty cool! Proforma comes with a copying feature.
Shucks, meant to compliment you on the GIF in my last message but forgot .
So, to both of you for Proforma, how do you feel about the fact that Proforma more-or-less attaches records of the form submission to an issue? We've been going back and forth about Proforma since the mental model works quite differently. We can add a lot of Proforma functionality to our existing forms, or adapt Proforma and lose a few current features that we like.
It's something we're looking into a lot right now (there's an active decision being made) so would you two be open to us reaching out to ask clarifying questions about your use cases? Cheers!
Hey @Marie Kent , thanks for chiming in! I believe users should be able to do this already (and start date is rolling out to all projects by default soon). They can use the Plus Sign off to the right of the list to add said columns. However, users can only add columns (aka Fields) that already exist in the project.
One other caveat is that the field type must be supported for the project. We now support most of the popular field types, but not all of them quite yet. With that said, Start Data and Remaining Estimate are both fields using field types that we support.
If you don't see this working in your project right now, feel free to email me at email@example.com and we'll get it sorted for you
Supporting on that. Components column would be great additions. We have hundreds of labels, they tend to mess-up, but Components are configured per project which can limit the options. Also Components are being reported at Summary\Statistics page, yet they are not added anywhere else by default (default field for a ticket, hidden if not used)
@Marie Kent ask and you shall receive – we just prioritized column re-ordering (via drag-and-drop) for our current sprint. You should see it live in your instance in the next 2-4 weeks!
@Aleksandrs Lozovs you'll see Components even sooner than the above feature if all goes well. We're already testing that functionality in our team's instance.
Thanks for the feedback @Markus !
1. Noted, sounds like a common request on this thread. Definitely something we're already evaluating the effort of. We have a few potential solutions for this, but the most plausible is we would allow for one form per issue type in the given project. Would this be a good solution?
2. Great to hear, we're currently working on improving the backend of the board which will allow us to bring over the new filters added to the other views. I believe this new board will be ready by the end of July and then filters could be a fast follow.
3. Awesome, sounds like you'd appreciate a timeline grouped by Assignee. @roto has explored this multiple times actually.
@michael_helms you'll see this in the next week or so :)
Hey @Curt Holley !
All great news.
Regarding Calendar colour options....custom field springs to mind as well as Labels and maybe even issue type.
Whilst on issue type on the calendar view....what would really help me today would be the ability to filter on the Calendar by issue type. I'd give that a 3.5
Regarding nesting, personally I would rating Timeline and Board of higher important than List view....But let's have it (or have it as an option) on all 😀👍
Absolutely feel free to reach out...happy to help forge the future.
@Curt Holley great news is that we are absolutely adding the ability to filter on the Calendar by issue type. Ideally you'll see that in the next couple of weeks as it's something we want for our own teams as well!
Re: nesting, adding it to the board should be doable but AFAIK it's not prioritized yet. I just sent an email your way so let's chat about this on the call (as well as calendar coloring options as we haven't explored that much yet either).
Can't wait to chat
This might be an annoying answer because it's not feature related, but I have various teams in my organization (1300 employees total) who want to use Jira Work Management because they've heard about it, but don't know where to start. It's easy to find hypothetical use cases
(https://www.atlassian.com/software/jira/work-management/examples), but I want to see how real organizations use the tool, exactly how they implemented their solution, and why their new set-ups beat their traditional ways of doing things.
This tool is so new that I'm not easilly finding these resources. I don't just want to hear that Company X used Jira to improve their Onboarding Process; I want to see how they did it.
I feel like if people can actually see this in action, they can make the first step to using the tools. Is there a page you can link us to? Many thanks :)
We did say Ask For Anything, so this is fair game We're planning on investing a good amount of resources in the next couple of months to build out content like this. What's interesting to me is that you mentioned it's your users looking for this content – with that in mind, would content that goes into the granularity of setup be less useful than how it's used and the benefits?
Good question - the teams want it, but it's for me to onboard them and recommend what works best for their requirements ;) I'd love to see all the creative use cases so that I can recommend the best templates and easily onboard each unique team with their unique set-ups.
I'm sure the various teams have use cases that could be solved using the exitsing templates, even if the templates aren't named that way (ex. Onboarding template could be used for other purposes)...
Thanks for your response, and looking forward to the resources over the next few months!
Not really a requirement, but a question. During JWM project creation, the user is prompted to select a team. Drop down is called 'What team is this for?'
What is the purpose of this field? I cannot locate any documentation on it and it does not appear in the project settings.
My wish list is all around list organization:
Context: We're planning a move from Jira Server to Jira Cloud. Jira Work Management seems like a great fit for many of our teams, and it's maybe even a selling point to expedite the migration. However, we often end up with 100+ open items per project. (good or bad, it's the reality.) There's no way a JWM project with this magnitude of tasks would be usable without improved organization. (Note: My feedback is biased by my experience with Jira Software. So if you're working on new ways to work with large quantities of tasks, we're open to new ideas.) Thanks!
A little more context:
We currently use more traditional Jira Software Kanban boards for our task management projects. We use custom drop-down lists and/or Jira labels to track customer accounts, requesting organizations, etc. For example, there might be a task to produce a configuration specification report, requested by the Delivery Team, for Customer XYZ. If we have an active engagement with Customer XYZ, then the team may have a swim lane or quick filter setup to show all open tasks associated with that customer. They won't have a separate project for Customer XYZ, because a single team may support 10+ customers at a time, and they need to manage all tasks in a single place.
I'm managing different types of projects across multiple teams, and more granularity in terms of how we categorize things would be super helpful. We also have a predefined taxonomy that we're working with, so I'm trying to jam that onto JWM using Components and Labels. But it's difficult without dropdowns (Labels are a bit too freeform for our needs but we're making do) and with the lack of a hierarchy for epics/stories/etc..
Thanks! Feel free to contact me!
Hey @Marie Peters
Because JWM project are Company managed projects, you can visualize their content in Advanced Roadmaps. This is a way to get the hierarchical structure visible from your JWM projects.
Here is a real life example of Epic, to (in this case custom issue type of Release) Story level with sub-tasks
Ah! I tried to nest things on the Advanced Roadmap by clicking and dragging, but I couldn't get it to work consistently. And then I couldn't see the relationship when I went back into the project, so wasn't sure it 'stuck'. I will play with it again!
In my perfect world the person who enters Epics/Issues on each board (not me) would nest all the things and they would just appear nested in the Advanced Roadmap. But I don't think it works that way today?
Thank you, Curt! :)
That is how it works for me/us @Marie Peters
What is the issue source for the plan? For the above I simply used the whole Project. Although the hierarchy is not all that evident in the JWM project itself, it falls right into place in AR.
Note: I did have to add Epics and the Release custom (story level) issue type into the JWM project to achieve this.
Oh! I get it now! I just played around with it and got it to work :) I was going at it the wrong way, heh.
Thank you so much! So really all I would like around this point is the nesting relationship showing up on Boards and Timelines, and my rating would drop to a 3
Wow, 4 for background colors! How about images? That's what @roto sends back my way whenever I tell him we should add more colors . In any case, I believe we're considering more of a color wheel approach instead of stock defaults so that companies can add more of their branding to projects.
Quick note, accessibility is something we take seriously when designing and the current colors were chosen in part to keep text easily visible no matter the color choice. That's why we didn't begin with the "choose your own adventure" until we could explore this a bit more.
I did think about images (a la Trello board backgrounds) but wanted to keep my feature request atomic. 😉
Obviously trolling with the score. "4" as in, I'd use background colors if we liked any of the default colors. haha
More precise feedback: most of the background colors (especially the darker ones, but not limited to them) make the built-in Jira sidebar icons hard(er) to see.
Hello @Chase Wilson !
I don't know if I'm in the right place... sorry if is not here ;)
We're not using JWM yet. I have 2 big questions in order to decide about it.
I wanted to check if in the finance templates you can link to information about suppliers, prices, even contracts, etc (getting that info from somewhere in the same Jira project) in order to have all the process in the same place: supplier, prices, articles, and the purchase itself.
Also I wanted to know if from any task in Jira (JSM, JS) you can link a sale in a Sale project, in ordrer to have there all sales generated in different tasks in Jira.
Both score =5 😊
Hi @Maribel Pinillos ! In short, you can do both of these things
Links to information: We recently added "URL" field types as a supported field type on the list view. This means you could have a "Contract" field, for example, where you paste URLs to the relevant contract link. You'd simply need to create a new custom field and associate it with the project.
Linking across products: This is indeed something you can do in Jira Cloud. You can create a task in Jira Service Management (or Jira Software) that is linked to a Jira Work Management task. You can link as many tasks as you'd like, which could be helpful for an account that has multiple sales.
Hope that helps. Let us know what you think about Jira Work Management when you try it out!
2 Questions - Is there a way to create labels that are specific to the business project? My list is picking up labels from other Jira projects that don't map to the labels I would like to create for my particular business project.
How do I create recurring tasks - such as monthly reports?
We, like most orgs I imagine, are just starting to explore JWM projects, so I'm not sure that I even know enough to know what would be really helpful. I'll be experimenting with forms for the first time later today. Here's what I have so far, feel free to contact me:
I'm sure I'll have a lot more as I get into it, and will respond here if it comes up in the next week or so.
Adding one more to the list:
Hi @Chase Wilson ! I'd like to know more about the JWM data security and the data encryption. At the Atlassian page about the security - there is no information about the Jira Work Management product.
Has JWM any security rules such as TLS 1.2+ encryption in transit and rest security? Am I able to add Atlassian Access app to for example sync with Active Directory? Is there ability to create IP allowing list?
Does the JWM inherit the security rules from the Jira Confluence?
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