transition

[NTAMEN NTANMI luc landry]

 how to condition a transition in such a way that it can only be returned to the status in which a task was previously.

[John Funk · Accepted solution]

Hi @NTAMEN NTANMI luc landry 

Yes, just change your workflow so that the only transition from the status goes back to the same status it came from. 

[NTAMEN NTANMI luc landry]

@John Funk The problem is that the status in question is a status that can receive tickets from several statuses not just one and I wonder if we can't for a return transition condition that the ticket can only go to the status where he came from ??

thanks

[John Funk]

How many statuses is several? One way would be to create a custom field and capture a value using a post function on the transitions to the status. Then create a separate transition from the status back to each one it came from. Then, use an automation rule with IF/ELSE options to auto-transition the issue based on the value of the custom field. 

[NTAMEN NTANMI luc landry]

@John Funk 

[NTAMEN NTANMI luc landry]

@John Funk in fact the return transition must be done manually but it must only be able to be done towards the status from which it comes

[John Funk]

You need to add a post function to each of those transitions to set a unique value in a custom field.

You need to create a separate transition from STANDBY back to each of those statuses. Add a condition that looks for the value of the custom field that you set on the post function. That way the issue can only return to the one it came from.

[NTAMEN NTANMI luc landry]

@John Funk  thank you and the custom field in question is what type (singel choice, multiple choice, check box, ...)?

[John Funk]

Whatever type you would like it to be. You just need to set a unique value for each of the transitions.

[NTAMEN NTANMI luc landry]

@John Funk ok so i must create one custom field for each back-statuts

[NTAMEN NTANMI luc landry]

@John Funk and in each field I put a single value which is one of the statuses where it is supposed to be returned

[John Funk]

No, you just need one custom filled. But you must be able to put multiple values in it. You could do a text field and then populate it with different values and the post function. Just make sure that you use the exact same value, and the condition of the transition going back to the previous status. 

[NTAMEN NTANMI luc landry]

@John Funk  thanks!

i solved my problem.

[John Funk]

Great! Can you click on the Accept Answer button above so we can close this on out for future readers? Thanks!

[NTAMEN NTANMI luc landry]

ok

[NTAMEN NTANMI luc landry]

it's that possible first ?