there are no boards which contain this sprint

We started a 30-day trial of JIRA to manage our software product engineering. We've setup 3 projects with a bunch of sprints and issues and are running into all kinds of problems.

I have two questions:

QUESTIONS #1 - How to fix this issue?

On one project we created the issues were all assigned to a sprint and then disappeared. We can see the issues, but when we try to update edit them and reconfirm they should be on SPRINT 1... we get this error:

"there are no boards which contain this sprint"

But this is incorrect, as there is a board with this sprint. We've confirmed by renaming it and we can see this new renamed sprint on the board. How do we get these issues visible again under this sprint on the board?

We've been trying to follow these instructions, but our heads are spinning.

QUESTION #2 - How can I talk to a human about these problems and get a few pointers? We would really like to continue to use JIRA beyond the trial, but we need more confidence that we know HOW to use it.



UPDATE: I'm using the ON DEMAND jira, not download.

1 answer

Hi Jason,

Have you tried contacting Atlassian support? I have had great experiences working with them and while they have Hercules which scans your logs and provides some answers, they do have a human get back to you within your SLA time-limit.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

628 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you