task and subtask creating again and again for opseng task field

Viresh Kumar March 25, 2024

Hi ,

 

I have created automation rule that is creating task and subtask based on opsengtask field .  suppose if i have task against BASIC or ADVA if i am again adding BASIC or ADVA it  is creating task & subtask. I dont want this . I am attaching screenshot .

Give me any suggestion .

 

Thanks,

Viresh

2 answers

1 vote
Bill Sheboy
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March 26, 2024

Hi @Viresh Kumar 

Without seeing the audit log details for the rule executions, I hypothesize a couple of possible causes:

  • Your rules create issues, but do not first check if those issues already exist with conditions.  Solution approach: add conditions.
  • Your rules have the "Allow Rule Trigger" option enabled, perhaps incorrectly, and are creating a looping situation.  Solution approach: investigate why that option is enabled, and either disable the option or re-engineer the rules to prevent looping.

Kind regards,
Bill

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 25, 2024

Hello, Good day. We don't have the screenshot from you yet, I believe the following condition will help. You can if the sub-task is already present, if there is no sub-task create one or will skip it.

Screenshot 2024-03-26 at 11.27.23 AM.png

Viresh Kumar March 25, 2024

Screenshot 2024-03-26 at 10.27.25 AM.pngScreenshot 2024-03-26 at 10.27.43 AM.pngScreenshot 2024-03-26 at 10.27.48 AM.pngScreenshot 2024-03-26 at 10.28.04 AM.pngScreenshot 2024-03-26 at 10.29.03 AM.png

Viresh Kumar March 25, 2024

sorry . i forget to attach. now pls check and suggest me

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 26, 2024

As suggested by @Bill Sheboy you can add the condition to check if the sub-task already exists or not.

Viresh Kumar March 27, 2024

Hi @Mohanraj Thangamuthu  @Bill Sheboy  I added the condition for subtask & children but still it is triggering and creating if i adding opseng field again . i think edit  issue is triggering . do u have any suggestion? in audit log i cn see first if condition is not matching if subtask is there it should break there . Screenshot 2024-03-27 at 10.37.26 PM.pngScreenshot 2024-03-27 at 10.15.31 PM.pngScreenshot 2024-03-27 at 10.15.20 PM.pngScreenshot 2024-03-27 at 10.15.26 PM.pngScreenshot 2024-03-27 at 10.14.51 PM.png

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