specific users not able to tag other users in Service management as well as software

Suresh Srini March 4, 2024

Hi,

We stated facing issues recently for 2 users. This was working before, now started failing. ay be after we moved the servers from Linux to Windows.

We are using "Data center". This occurs for 2 users. They are part of listed groups.

Both users able to tag other users in Chrome browser and not using FireFox in my machine, and not able to tag anyone in their machines using both browsers. All of us are using same version of Chrome.

I have the user added under "Assignable User", "Assign Issues" & "Browse Users" under "Global permission" section. 

1 answer

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2024

Hello, Good day. Please check if the user also had "Browse project" permission on project settings >> permissions.

Suresh Srini March 5, 2024

Hi @Mohanraj Thangamuthu ,

Yes, its added there. I made sure they were part of all three areas as I mentioned in my original post.

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 5, 2024

Hello, Thanks for the response. You have mentioned "Assignable User", "Assign Issues" & "Browse Users & groups"  global permission. You also confirmed "Browse project" permission ?

Suresh Srini March 5, 2024

Hello @Mohanraj Thangamuthu , Yes, they have access to "Browse Projects". They are able to get into the issue across all the projects, just tagging is not working for them.

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2024

Hello, Thanks for confirming. With this, all permission seems correct. Are they JSM customer users ?

Suresh Srini March 6, 2024

Yes. They are JSM as well as Jira software customers. Their name is in both groups which given access to both areas. Thanks for checking.

Suresh Srini March 11, 2024

Hi, Can I get some guidance on this?

Suresh Srini April 11, 2024

@Mohanraj Thangamuthu Is there anyway, I can get some more help here.

Today I found that, I am not able to see the user when I tried to use the feature "Switch user" functionality. However the user able to login- and perform every action in JIRA using the same ID except tagging user. user given access to Jira service Management as well as Jira Software license and it displays both application under his ID for access.

he is one of the Top level user and solving this would reduce lot of noise from top management. Appreciate any help.

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DEPLOYMENT TYPE
SERVER
VERSION
9.12.1
TAGS
AUG Leaders

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