restore task

[Іван Андрєєв]

At the moment there is a problem, in our projects one of the managers started to delete tasks from projects, is it possible to restore these tasks?

[Mikael Sandberg · Accepted solution]

Short answer is no, once you deleted an issue there is no way of restoring it without a backup. The recommendation is to change your permission scheme to limit who should be able to delete issues in order to avoid situations like this.

[Bill Sheboy]

Hi @Іван Андрєєв 

Yes, and...to Mikael's answer:

When disabling the "delete issue" permission, it can sometimes help to add a custom field, such as Abandoned, to indicate issues which are no longer needed.  You can adjust your board filters to ignore abandoned issues and so not impact reports and hide the issues from boards/backlogs/dashboards.  If you ever need the issue back, you can just clear the Abandoned field.

Kind regards,
Bill

[Vish Reddy _Revyz_ · Accepted solution]

Hi @Іван Андрєєв 

Once you delete something in Jira you have lost that data forever be it issues, attachments or any of the configuration objects.

Thats what inspired us at Revyz to build an app for simplifying backing up your cloud Jira instance which includes issues, attachments, comments, configuration objects and more.

Please visit our market place page to see all things we can help you with protecting your data in your Jira cloud instance - Revyz Backup & Restore 

Additional information is also available at - Revyz Backup & Restore for Jira Software Cloud

Thank you

[Bloompeak Support · Accepted solution]

Hi @Іван Андрєєв

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

• Both bulk and single issue deletions are logged.
• You can see when and by whom issues are deleted.
• You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

Hope it helps.