Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,556,415
Community Members
 
Community Events
184
Community Groups

"User Does Not Exist" When Doing Bulk Import

Phillip Keith
Phillip Keith
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
Apr 26, 2023

Importing from Excel file. Getting errors "user does not exist" in the Assignee and Reporter field. The user names do exist in the project.

Answer
Watch
Like Be the first to like this
207 views

1 answer

0 votes
Robert Wen_ReleaseTEAM_
Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Apr 26, 2023

Hello @Phillip Keith ! Welcome to the Atlassian Community!

Previous questions such as https://community.atlassian.com/t5/Jira-questions/How-to-set-the-Assignee-during-Import-Issues-from-CSV-now-that/qaq-p/851397 set Assignee and Reporter using either the username (everything before the email domain) or the email address.  I believe this was changed recently to their User ID.

You can get the complete list of users and their corresponding User IDs by selecting Export Users from Directory->Users on your site at the admin link (admin.atlassian.com).

View More Comments
Phillip Keith
Phillip Keith
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
Apr 27, 2023

Your help is appreciated! Using an email address is working for the Assignee field. But not for the Requestor field. Requestor field I can live without anyway.

Also not able to get Target Start/End dates to populate in the imported stories. Formats look OK. Will keep playing with that.

Like • Robert Wen_ReleaseTEAM_ likes this
Reply

Suggest an answer

Log in or Sign up to answer
Jira Software
Jira Software
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events

See all events