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"Request participants" field search not working

I want to start using the "Request participants" field (for Code Reviews), but when I enter the field I get the message "Search failed. Try reloading the issue.". I have no idea why this is, all other type of assignee fields are working fine. Any idea on how to resolve this? 


jira request participants.png

1 answer

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John Funk Community Leader Jun 18, 2020

Hey Thom,

I would go ahead and create a support ticket with Atlassian for that. I don't know of a reason why it would fail like that and not for other fields. The only difference being that Request Participants is a multi select field and the others are single select.

You might also try populating the field with Automation for Jira if you have some way of knowing who to put in there and not just do a search. You might even add your own name in there through Automation as a test and then see if you can update it to add others. Just a throught.  

Thanks for the answer, John! Will create a support ticket indeed. 

John Funk Community Leader Jun 18, 2020

Then please come back here and update what the solution was.  :-)

Here's the answer from Support: 

"I'm assuming that you are using the Request Participant field on a Software or a Business project. This field is specific on to Jira Service Desk project. Using this field on a non JSD project will have this error. Please refer screenshot below" 

So working as designed it seems! ;-) Will create a custom field for this instead then. 

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John Funk Community Leader Jun 19, 2020

Ah, that makes sense. Thanks for circling back here and providing the solution!

Not the answer I was hoping for, but it sure was easy enough find the answer and saved me countless hours of frustration.

Thanks for sharing your findings from Jira!

Like John Funk likes this

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