Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

"Request participants" field search not working

I want to start using the "Request participants" field (for Code Reviews), but when I enter the field I get the message "Search failed. Try reloading the issue.". I have no idea why this is, all other type of assignee fields are working fine. Any idea on how to resolve this? 

 

jira request participants.png

1 answer

0 votes
John Funk Community Leader Jun 18, 2020

Hey Thom,

I would go ahead and create a support ticket with Atlassian for that. I don't know of a reason why it would fail like that and not for other fields. The only difference being that Request Participants is a multi select field and the others are single select. 

https://support.atlassian.com/contact/#/

You might also try populating the field with Automation for Jira if you have some way of knowing who to put in there and not just do a search. You might even add your own name in there through Automation as a test and then see if you can update it to add others. Just a throught.  

Thanks for the answer, John! Will create a support ticket indeed. 

John Funk Community Leader Jun 18, 2020

Then please come back here and update what the solution was.  :-)

Here's the answer from Support: 

"I'm assuming that you are using the Request Participant field on a Software or a Business project. This field is specific on to Jira Service Desk project. Using this field on a non JSD project will have this error. Please refer screenshot below" 

So working as designed it seems! ;-) Will create a custom field for this instead then. 

Like # people like this
John Funk Community Leader Jun 19, 2020

Ah, that makes sense. Thanks for circling back here and providing the solution!

Not the answer I was hoping for, but it sure was easy enough find the answer and saved me countless hours of frustration.

Thanks for sharing your findings from Jira!

Like John Funk likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

253 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you