"Cannot add user, all the user directories are read-only" while jira install first time

Jagadeswar Reddy Muddireddy February 12, 2024

I am installing jira server v9.11.2 in Linux VM and i am using postgres DBv14.5 on prem DB where i am not able to finish the setup while creating admin user first time. I can see the JIRA is using "42.6.0 JDBC driver" . I can see DB connection test looks good and also tables are created . also i granted full privileges' to the DB user i am using in dbconfig.xml. Could some one please assist on this.

Note : I tested this with lastest postgresql-42.7.0.jar but no luck.

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Tuncay Senturk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2024

Hi @Jagadeswar Reddy Muddireddy 

It's difficult to guess what the root cause is.

The devil is in details, Check the JIRA logs for any additional error messages or warnings that might provide more insight into the issue (logs/atlassian-jira.log). 

I remember I faced weird problems and found out that either file ownership or database configurations were not configured correctly.

Verify that the files and directories in the JIRA installation are owned by the user running the Jira process. 

Although the issue seems unrelated to the database configuration, double-check the database configuration and make sure that it's correctly configured with the appropriate credentials (create/write access) and connection settings.

It's wise to prioritize checking the log file for insights rather than attempting to troubleshoot blindly.

Jagadeswar Reddy Muddireddy February 18, 2024

 Hi Tuncay Senturk , Thanks for the response . My problem was solved by creating PG DB using https://confluence.atlassian.com/adminjiraserver0911/connecting-jira-applications-to-postgresql-1318889802.html

Tuncay Senturk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 18, 2024

I am glad that you managed to solve the problem.

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DEPLOYMENT TYPE
SERVER
VERSION
9.11.2
TAGS
AUG Leaders

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