Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

mentioned users not getting notifications

tom lister Community Leader May 18, 2020


We have users reporting that they are not getting the notications they expect when @mentioned in comments (Jira Software, data center)

It's an old question but no definitive answers.

This is how I think it works.

Jira only sends one notification per issue change. If you are a watcher, assignee or reporter, those notifications take precedence over the mentions. So I expect the users to get generic issue update emails in those cases.

Annoyingly, it seems that once a user comments they become a watcher and don't get the subsequent mentions they expect so it's perceived as something being broken.

Can anyone confirm or clarify this? Am I right?



1 answer

1 accepted

0 votes
Answer accepted

Hello @tom lister

Thank you for reaching out.

Indeed, users added as watchers were not getting notified with the "Mentioned you" notification that is usually sent when mentioning a user, however, we got some good news for you:

As you can see in the feature request below, we changed the way that the mention notification works, so it will properly send the "mentioned you" notification even if the user is a watcher:

Mentioning a Watcher 

The update was added a few hours ago, so you can expect it to properly work in the next version of Jira (8.9).

Let us know if you have any questions.

Hi @Petter Gonçalves 

we have examples of the mention problem where users are not reporter, assignee of watchers.

Is that still caused by the feature request?


Does this work in Confluence as well?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Staying organized with Jira: best practices for a better project management

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...

242 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you