mentioned users not getting notifications

[Tom Lister]

Hi

We have users reporting that they are not getting the notications they expect when @mentioned in comments (Jira Software, data center)

It's an old question but no definitive answers.

This is how I think it works.

Jira only sends one notification per issue change. If you are a watcher, assignee or reporter, those notifications take precedence over the mentions. So I expect the users to get generic issue update emails in those cases.

Annoyingly, it seems that once a user comments they become a watcher and don't get the subsequent mentions they expect so it's perceived as something being broken.

Can anyone confirm or clarify this? Am I right?

Tom

[Petter Gonçalves · Accepted solution]

Hello @Tom Lister

Thank you for reaching out.

Indeed, users added as watchers were not getting notified with the "Mentioned you" notification that is usually sent when mentioning a user, however, we got some good news for you:

As you can see in the feature request below, we changed the way that the mention notification works, so it will properly send the "mentioned you" notification even if the user is a watcher:

Mentioning a Watcher 

The update was added a few hours ago, so you can expect it to properly work in the next version of Jira (8.9).

Let us know if you have any questions.

[Tom Lister]

Hi @Petter Gonçalves 

we have examples of the mention problem where users are not reporter, assignee of watchers.

Is that still caused by the feature request?

Tom

[Steven Slezak]

Does this work in Confluence as well?

[Jake Hewitt]

@Petter Gonçalves does this also apply to confluence?