how to fix bad word breaks in JIRA?

[Joe Harris]

I'm working in JIRA.  I'm writing paragraphs.  For words at the end far right of the line, JIRA arbitrarily breaks the word into nonsense "syllables" that are very confusing to look at.   For example, it might break "the" into "th" plus "e."   Other than switching to "old view" (which does not arbitrarily break words), how to fix?  Is there a setting somewhere?

[Joe Harris]

I think I'm onto something.  I was wrong before when I said that the problem happens in every field.  Actually, the problem only happens in the field "User Story." 

What is different about that field?  In my JIRA, that field is the only one without editing tools (the toolbar that sits at the top of the field).  

Who defines which fields receive editing tools?  Atlassian?  My local JIRA admin?

[Nic Brough _Adaptavist_]

Ah, that's interesting.

Two things to check:

1) What type of field is it?   I mean the exact type the admin UI shows, not just that it looks like a plain text.

2)  Go to the project's "field configuration" and check what "renderer" the field has (if any)

[Nic Brough _Adaptavist_]

Hmm.  Am I right in thinking this looks like you are hitting return in the middle of the word?  (I'm not saying you are, just that is what the problem looks like)

What happens when you shrink the browser window so that the field starts to compress, which would shift the soft line breaks around?  Do words jump down as the field narrow down, or does the break in the word move to the next word?

Also, have you tried a different browser, and what fields does this happen in?  (Comment, Description, Environment - all the long text fields for example, or is it limited to just one)

I can't replicate this problem 

[Joe Harris]

Yes, it looks like I am arbitrarily hitting return in the middle of the word.  But I am not doing that.  JIRA is breaking up the word.

Like I say, the problem does not happen in "old view."  This makes me think that me problem is with the "new view."

If I shrink the browser window down, I get the same wonky behavior--just with different words.

The problem happens in all the fields (Description, User Story, etc.).

I only have one browser, so I can't test other browsers.  :(

[Nic Brough _Adaptavist_]

Ok, the fact the space moves through the middle of the words on resizing tells us that there is something wrong with your browser.

It is possible to cause CSS to do this, but neither the old nor new views do it.  (Open the page where it is happening, and select "view source" - it's a wall of text, but it does not contain any of the directives that you'd have to set to cause this to happen - look for min-content and overflow-wrap)

So, I'm afraid your browser is injecting something, or has a word-wrap function that's set poorly.

[Joe Harris]

The problem doesn't happen in JIRA's "Old View." If I switch to "Old View," then everything is fine.

The problem doesn't happen with any other website--only with the "new view" for JIRA.  Since I only encounter the problem with the "new view" for JIRA, I assume that the problem is due to the "new view" for JIRA.

[Nic Brough _Adaptavist_]

It's definitely something in the new view that is triggering it, but that doesn't necessarily mean incorrect code in Jira. 

I can't replicate the problem in any of the main browsers I use, even when using them with piles of extensions, and the code you get back from Jira for your browser to render is not set up to allow this (the data you are getting from Jira to tell the browser how to draw it breaks on words, not letters).  

I'm afraid all we can tell you is that there's something broken in your browser - either the browser or one of its extensions.  The way to prove that is to try another browser (either the same machine or a different one, but ideally the same machine)

[Joe Harris]

I can confirm that the behavior happens with both Chrome and Firefox.  Also, for both browsers, the behavior only happens in "new view."  "Old view" is fine.  

Same behavior happens with both Mac and PC.

I have co-workers who confirm the behavior.

[Nic Brough _Adaptavist_]

Ok, so how are your company using Cloud differently to the rest of the world?

[Joe Harris]

Yes, that is the question.  Do you have any ideas? 

I've looked around at various settings, but I can't find anything.

[Nic Brough _Adaptavist_]

I'm completely stuck, without being able to replicate it.

[Joe Harris]