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how remove auto assignment for any cloned ticket in JIRA

HI, I have one project where when we clone the issue it has the same user assigned to it. We want to remove that. How this can be achieved. 

1 answer

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John M Funk Community Leader May 26, 2022

Hi @CLSA CorporateApplication 

When you clone a ticket, it will clone all of the values, including the Assignee. If you are using some type of Automation to clone the ticket, then you will need to add a step to clear the assignee. Or you can do that in the Create transition post function in the workflow. 

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