error when commenting

When I go to comment I get the error following error:

----------------------

Communications Breakdown

The Jira server could not be contacted. This may be a temporary glitch or the server may be down.

Close this dialog and press refresh in your browser

----------------------

Does anyone know why this is?

1 answer

1 accepted

0 vote

Hi James,

This sounds like it could be a configuration issue or a network issue.  If you are using nginx, there is a known issue with Nginx version 0.7.65.  You can find more information about this at Communication Breakdown error on issue comment due to Nginx proxy.  If you are using nginx 0.7.65, please upgrade to the latest version and make sure the GZIP compression is enabled.  As a temporary workaround you can disable the keepalive in Nginx side.

If you are using a proxy and not nginx, try bypassing the proxy to see if you still get the same behavior.

Another issue could be related to Firefox 46.0.1. There is an open bug that relates to this behavior that you can find at JRACLOUD-60992 and JRASERVER-60992.  If you are using Firefox and can work around this using another browser please vote on both of those issues to add impact.

 

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

13,238 views 15 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you