I keep getting errors in random tickets every once in a while. The error is: 'Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status)'
The automation is used to move tickets to 'in progress' whenever a customer replied to the ticket (see screenshot).
Hi @Port_ Administrator ,
this is probably because Jira can't perform the transition : it might be because the source status does not have a direct transition to the "In Progress" status.
Can you check the status for ticket CPSD-3957 and if it can be transitioned to "In Progress" ?
Let me know if this helps,
Are you using a team-managed (next-gen) or a company-managed (classic) project?
Adding on to what @Alexis Robert suggests, please check your workflow setup, specifically looking to see if the status issue CPSD-3957 was in can change to "In Progress". There may be not be a connection between those two status values.
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