Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

error in automation (Destination status could not be resolved. If using a smart-value ensure this..)

Hi!

 

I keep getting errors in random tickets every once in a while. The error is: 'Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status)'

 

The automation is used to move tickets to 'in progress' whenever a customer replied to the ticket (see screenshot).

Schermafbeelding 2021-05-26 om 11.51.42.png

1 answer

1 vote
Alexis Robert Community Leader May 26, 2021

Hi @Port_ Administrator , 

 

this is probably because Jira can't perform the transition : it might be because the source status does not have a direct transition to the "In Progress" status. 

Can you check the status for ticket CPSD-3957 and if it can be transitioned to "In Progress" ? 

 

Let me know if this helps, 

 

--Alexis

Hi @Port_ Administrator 

Are you using a team-managed (next-gen) or a company-managed (classic) project?

Adding on to what @Alexis Robert suggests, please check your workflow setup, specifically looking to see if the status issue CPSD-3957 was in can change to "In Progress".  There may be not be a connection between those two status values.

Best regards,

Bill

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across Jira Cloud instance.   📢 Get y...

243 views 12 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you