email notifications

[Monica Ferrer]

Hi,

I don't know what happened, but Jira is not sending notifications suddenly.

I try to send a test email but neither it works.

Nothing from the SNMP file has changed.

I also restarted Jira but it does not work. I look for your cases in the community but I don't find the solution.

The atlassian-jira-incoming-mail.log states the following:

2021-12-16 16:55:24,529+0100 ERROR [] Caesium-1-2 ServiceRunner MailJobRunner Failed
java.lang.IllegalStateException: Connection accessed outside the scope of a callback passed to com.atlassian.sal.api.rdbms.TransactionalExecutor
at com.atlassian.sal.core.rdbms.WrappedConnection.connection(WrappedConnection.java:62) [?:?]
at com.atlassian.sal.core.rdbms.WrappedConnection.getMetaData(WrappedConnection.java:195) [?:?]
at com.atlassian.pocketknife.internal.querydsl.dialect.DefaultDialectConfiguration.buildTemplates(DefaultDialectConfiguration.java:111) [jira-email-processor-plugin-2.11.0.jar:?]
at com.atlassian.pocketknife.internal.querydsl.dialect.DefaultDialectConfiguration.detect(DefaultDialectConfiguration.java:72) [jira-email-processor-plugin-2.11.0.jar:?]
at com.atlassian.pocketknife.internal.querydsl.util.MemoizingResettingReference.lambda$get$0(MemoizingResettingReference.java:59) [jira-email-processor-plugin-2.11.0.jar:?]
at com.atlassian.pocketknife.internal.querydsl.util.MemoizingResettingReference$SmarterMemoizingSupplier.get(MemoizingResettingReference.java:150) [jira-email-processor-plugin-2.11.0.jar:?]
at com.atlassian.pocketknife.internal.querydsl.util.MemoizingResettingReference.safelyGetT(MemoizingResettingReference.java:71) [jira-email-processor-plugin-2.11.0.jar:?]
at com.atlassian.pocketknife.internal.querydsl.util.MemoizingResettingReference.get(MemoizingResettingReference.java:63) [jira-email-processor-plugin-2.11.0.jar:?]
at com.atlassian.pocketknife.internal.querydsl.dialect.DefaultDialectConfiguration.getDialectConfig(DefaultDialectConfiguration.java:61) [jira-email-processor-plugin-2.11.0.jar:?]
at com.atlassian.pocketknife.internal.querydsl.DatabaseConnectionConverterImpl.getDialectConfig(DatabaseConnectionConverterImpl.java:46) [jira-email-processor-plugin-2.11.0.jar:?]
at com.atlassian.pocketknife.internal.querydsl.DatabaseConnectionConverterImpl.convertImpl(DatabaseConnectionConverterImpl.java:40) [jira-email-processor-plugin-2.11.0.jar:?]
at com.atlassian.pocketknife.internal.querydsl.DatabaseConnectionConverterImpl.convertExternallyManaged(DatabaseConnectionConverterImpl.java:34) [jira-email-processor-plugin-2.11.0.jar:?]
at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.lambda$execute$0(DatabaseAccessorImpl.java:68) [jira-email-processor-plugin-2.11.0.jar:?]
at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.executeInternal(DefaultTransactionalExecutor.java:87) [?:?]
at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.lambda$execute$0(DefaultTransactionalExecutor.java:43) [?:?]
at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.lambda$borrowConnectionAndExecute$0(JiraHostConnectionAccessor.java:95) [?:?]
at com.atlassian.jira.database.DatabaseAccessorImpl.executeQuery(DatabaseAccessorImpl.java:74) [classes/:?]
at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source) [?:?]

But I guess that the log should be in outgoing mail: atlassian-jira-outgoing-mail (that has no updates from today).

Thank you in advance