closing the issue

closing the issue

2 answers

Anshul,

I would advise you to rebuild your index from scratch by following the steps below:

* Shutdown JIRA.
* Delete all the files in the following folders:
** <JIRA-INSTALL>/work
** <JIRA-HOME>/caches/indexes
* Restart JIRA
* Run the Re-Index. (Administration > System > Advanced > Indexing > Re-Index)

If you don't have any changes create a support ticket with Atlassian attaching your log files.

I hope it helps you!

0 vote
Renjith Pillai Community Champion Dec 21, 2012

This may be a related issue - the sorting field used - https://confluence.atlassian.com/display/GHKB/com.pyxis.greenhopper.jira.fields.Assignee+cannot+be+cast+to+com.pyxis.greenhopper.jira.fields.RankingField

https://jira.atlassian.com/browse/GHS-2024

But this is for an old version of GH, what version of GH are you using?

Hi Renjith,

Greenhopper version being used is GH version 5.8.7.

Also,Error is being encountered for a specific project,not for all the projects on jira.

With ref to resolution suggested in KB article ,could you please let me know the steps that should be followed to sort the ranking field.

Thanks in advance !!

Thanks,

Anshul Bharadwaj

Renjith Pillai Community Champion Dec 25, 2012

Are you able to go to the Configuration screen of that project for GreenHopper and check which field is set for Ranking? Set the Ranking field if not set.

Hi Renjjith,

No,am not able to access the Configuration screen for the project.The error is encountered for the project as soon as planning board is selected from the Agile drop down .

Please let me know the workaround for this so that issue can be resolved.

Thanks in advance!!

Thanks,

Anshul Bharadwaj

Renjith Pillai Community Champion Dec 26, 2012

Last attempt, can you try accessing directly using the URL (replace the servername and the projectid)

http://yourserver:port/secure/Configuration.jspa?selectedProjectId=<<projectid>>&configTab=General

Project Id is the numeric value that you can see from the URL for configuring projects.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,184 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot