Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,370,153
Community Members
 
Community Events
168
Community Groups

can the ticket status be changed via email ?

Hi guys

 I am using JIRA Software. There are users in "Manager" Role who can approve a ticket using JIRA Software Transition button. 

My Question is, If the same user, who can approve a ticket using transition button, has no access to JIRA Software using web URL, can approve ticket through email? It means, if he just send an email "Approve" the status of the ticket automatically change to "Approved" from "Open" state? 

waiting for your response .

Thanks in advance!

1 answer

2 votes
Rilwan Ahmed Community Leader Aug 08, 2022

Hi @Naman Jain ,

Welcome to the community !! 

The answer is NO. 

Only licensed users can add comment through email replies. That means, if the users email address matches with the user details in jira, comment will be added from reply. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events