can non jira user create issue through email

[Rahul Pardeshi]

we want our team to create issue in jira via email with out being a member in jira is it possible and how can you help 

[Yogesh Mude · Accepted solution]

HI @Rahul Pardeshi 

Yes, it's possible.

While setting up the incoming mail handler you need to configure default reporter.

Whenever a non-jira user sent an email to the configured email then incoming mail handler pulls it from the email inbox and create a ticket to Jira and set the default reporter user and reporter.

Please have a look at the below Atlassian article for details.

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

[Rahul Pardeshi]

Thanks a lot it works for us