Yes, it's possible.
While setting up the incoming mail handler you need to configure default reporter.
Whenever a non-jira user sent an email to the configured email then incoming mail handler pulls it from the email inbox and create a ticket to Jira and set the default reporter user and reporter.
Please have a look at the below Atlassian article for details.
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
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