Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

can I grant permission to a jira user to create new values for custom fields ?

We have a custom field customer. 

Everytime we onboard a new customer we have to add the customer in the Jira-customer field. 
Is it possible to let a more 'administrative' profile can add or delete the new customers ?  



2 answers

1 accepted

5 votes
Answer accepted
Tansu Akdeniz Community Leader Jun 23, 2022

Hi @Sylvie Bracke 

Unfortunately, only Jira administrators can change the global custom fields.

But in team-managed projects, users are able to define their own field.

0 votes

Hi @Sylvie Bracke ,

If you are open to apps, you could set up a solution where trusted users create new issues in a specific project for each new customer, and then you use Elements Connect to populate field-like connected items after querying your Jira REST API.

You can get an idea for how it could work in this article:

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,655 views 37 46
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you