bug in Jira Service Management cloud

[Kamil Askerov]

Hi. I have bug in 

Jira Service Management . Search option dosn't work. Dosnt found any information or found something wrong. F e if I wrote 318 it dosnt found it. Where I can write the bugs problems? 

[Rebekka Heilmann _viadee_]

Hello @Kamil Askerov 

the Search function that you are pointing to is the Portal search. That will give you knowledge base articles and request types that are provided in the portal.

If you want to search for a specific request that you opened, you need to use the search bar underneath "Requests". -> "Request contains..."

So this is not a bug.

[Kamil Askerov]

@Rebekka Heilmann _viadee_ thank you for your answer. Our clients write some search information there but not found anything. Other option of search that you write here I know. Knowledge base articles f. e. what I can found there?

[Kamil Askerov]

@Rebekka Heilmann _viadee_ Can I disable that search button or I cant?

[Rebekka Heilmann _viadee_]

No, you cannot disable the portal search. The Portal search will return any matches within the Knowledge base or the Request types. That is all down to whatever your JSM Projects have configured.