Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

attachments are not uploaded after migration form jira cserver to jira cloud

We are migrating our data form jira server to jira cloud. The main data (projects, issues..) was successfully backed up form jira server and then imported to jira cloud.
However, for some reason the scrum boards as well as the attachments were not imported to jira cloud. Every time I was trying to import the attachments, it shows a success message (Jira attachments import is complete,Your attachments import is complete. You can now use Jira as normal.), but none of the attachments is imported. I was following this documentation  ( ).

Any suggestions please to resolve problem?

Thanks in advance for your help.

1 answer

1 accepted

0 votes
Answer accepted

Hi there, and welcome to Community. Nice to meet you!

I noticed that you raised the same question to the support team and they were able to resolve your issue.

It was determined that your Jira server was configured to automatically compress the attachments to reduce storage usage.

Unzipping using the command below was able to resolve your issue, from my understanding:

gunzip -r data/

Can you confirm? Do you have any remaining issues or questions?




Yes this was the issue! I was able to import the attachments after unzipping the folders.

Thank you!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

4,384 views 5 15
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you