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I wonder if anyone here uses Xray add on on Jira Cloud and noticed a 45% price increase without notification?
The below is on the Pricing FAQs on the add on marketplace page but surely a notification should be sent?
I created a Product Support ticket with Xray and got responses like "I wish there was more I could provide but there is nothing else available. Xray has a price increase, on average, every summer. " and "You are on a monthly user agreement that expires every month and is then renewed every month and that new price is for a renewed license and is subject to the price increase as deemed necessary by the app developer." and "There was a message sent to all active customer of Xray notifying them of the pending price increase. This happens every time there is a price increase." BUT they cannot prove that it was sent, what the subject line was and when!!!
Please advise if my frustration is justified or not?