XRay error rendering web panel

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February 23, 2024


I'm trying to enter Xray settings menu, I get the following error message.

Error rendering Web Panel

Authentication request has expired. Try reloading the page.


I tried with admin rights, reload, logout, relogin, uninstalling and reinstalling the Xray, but had the same result.

What should I try to do?


I'm using Jira on cloud and I just started the trial.


Thank you in advance.



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Marc Koppelaar
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February 23, 2024

Hi @Cyril 

Please reach out to Xray support, to make them aware of this issue on your instance, as this relates to their backend in relation with your instance.

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