XRay error rendering web panel

[Cyril]

Hello,

I'm trying to enter Xray settings menu, I get the following error message.

Error rendering Web Panel

Authentication request has expired. Try reloading the page.

I tried with admin rights, reload, logout, relogin, uninstalling and reinstalling the Xray, but had the same result.

What should I try to do?

I'm using Jira on cloud and I just started the trial.

Thank you in advance.

[Marc Koppelaar - Devoteam · Accepted solution]

Hi @Cyril 

Please reach out to Xray support, to make them aware of this issue on your instance, as this relates to their backend in relation with your instance.