Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Workload by assignee report does not show story points correctly.

We've set up our project to use a scrum board.  In the backlog view, when clicking the three-dot menu ("View summary of assigned work"), it opens up the "Workload by assignee" report.  The story points column is zero.  We have assigned story points correctly to our tasks and stories that make up the sprint. However, I can't figure out why this column still displays 0s for story points. 

Anyone know why this reports always display 0s for story points next to the user's name?  I've attached a screenshot

Screen Shot 2018-06-19 at 6.09.54 PM.png.

1 answer

0 votes
Douglas B
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 27, 2018 • edited

Hello Sam,

I was trying to reproduce the issue that you reported but didn't had luck.

To further investigate it, I've opened a support ticket for you and will continue to work on it on the the following support ticket: JST-400192

Once we identify what caused the story points to not showing under the Workload by assignee we'll update here with the steps to solve this issue.

Best regards,

Douglas Braun

Douglas B
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 23, 2018

Updating as we were able to solve your case, the issue happened because in your instance you had two custom fields for Story Points, one the Jira default field, and another user created.

Jira will always use the default story point field to provide the Workload by assignee but you were not using the Jira default custom field created, so this report will never use this custom field.

Hi Douglas,

I believe we have the same issue that is reported by Sam above in that we are using the standard Story Point Estimate field that can't be removed from the Custom Fields settings.  We previously had a custom field for Story Points that has been deleted and I am fairly certain the only Story Point field left is the built in one which we are using to assign story points to our backlog items, yet we still see 0's in the Workload by Assignee summary in the active backlog.  Any thoughts on how to fix this?



Like # people like this

Hello I am having the same issue reported above -- was a resolution ever found?

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events