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Workflow Transition question: "Show Transition in the customer portal" what does this mean ?

More specifically, if the box is ticked can the customer do more than just view this transition? Just a little bit of light on the overall functionality of this checkbox would be appreciated

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2 answers

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2 votes
Answer accepted
Jack Brickey Community Leader Sep 06, 2022

You use this feature to allow the customer to execute the transition. The most common use case is to allow the customer to move the issue to closed on their own accord. But there are certainly any number of other transitions you might elect to expose to the customer.

Jack Brickey Community Leader Sep 06, 2022

Escalate is another common UC.

Thanks Jack, this has cleared a lot up.

0 votes
Answer accepted

It means the potentially customer can perform that transition.

Hope this helps,

Fabio

Thank You Fabio. This has cleared a lot up for me.

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