Workflow Transition question: "Show Transition in the customer portal" what does this mean ?

[Nathan Turner]

More specifically, if the box is ticked can the customer do more than just view this transition? Just a little bit of light on the overall functionality of this checkbox would be appreciated

[Jack Brickey · Accepted solution]

You use this feature to allow the customer to execute the transition. The most common use case is to allow the customer to move the issue to closed on their own accord. But there are certainly any number of other transitions you might elect to expose to the customer.

[Jack Brickey]

Escalate is another common UC.

[Nathan Turner]

Thanks Jack, this has cleared a lot up.

[Fabio Racobaldo _Herzum_ · Accepted solution]

It means the potentially customer can perform that transition.

Hope this helps,

Fabio

[Nathan Turner]

Thank You Fabio. This has cleared a lot up for me.