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Good morning, I think that mentioning users is only possible in the description and in the comments.
In this documentation it talks about those two sections.
https://support.atlassian.com/jira-software-cloud/docs/edit-and-collaborate-on-an-issue/
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The ability to mention users in work logs is not yet supported, according to this issue in the Atlassian backlog.
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Hi Trudy- I saw that, but we ARE able to @mention users - it just does not send a notification.
Thanks for responding!
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I haven't found anything more in my searches that specifically addresses this. I recommend you open a case directly with Atlassian Support.
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