Work Log @mention not sending notification to the user

[Lesley Hawkins]

When @mention a user in the Work Log, it adds the user, but no notification is sent.  Notification schemes do not cover @mention (only events); cannot find any correspondence or resolutions in my research.

[Juan Manuel Ibarra]

Good morning, I think that mentioning users is only possible in the description and in the comments.

In this documentation it talks about those two sections.

https://support.atlassian.com/jira-software-cloud/docs/edit-and-collaborate-on-an-issue/

[Lesley Hawkins]

Thanks for your time and for the link

[Trudy Claspill]

The ability to mention users in work logs is not yet supported, according to this issue in the Atlassian backlog.

https://jira.atlassina.com/browse/JRACLOUD-44580

[Lesley Hawkins]

Hi Trudy- I saw that, but we ARE able to @mention users - it just does not send a notification.

Thanks for responding!

[Trudy Claspill]

I haven't found anything more in my searches that specifically addresses this. I recommend you open a case directly with Atlassian Support.