With the Hubspot integration, how can I connect a JIRA with a Hubspot ticket?

[Megan Carr]

Our admin has set up the integration with Hubspot already, but it seems that we can only link a GPO/JIRA with either a Contact or Deal record in Hubspot.  We need to connect a GPO/JIRA with a Ticket record.  Is this possible?

[Dario B · Accepted solution]

Hi @Megan Carr ,

Can you let us know if you configured the integrations following the steps in below page or if you have used any other add-on?

• Activating your Jira Cloud integration for HubSpot

If this is the case then, according to below threads in HubSpot Community, this is not available out of the box and you would either have to use a different add-on/integration or use the API to do it yourself:

• Jira and hubspot ticket integration
• How can I create a new Jira issue based on new Hubspot tickets?

You may want to review below links to see if you find anything useful:

• CRM for Jira Cloud - FAQ
• [HubSpot Connect] - Jira by Atlassian Integration
• HubSpot Community: Where to find connected issues from JIRA?

Otherwise, in case you are not using the CRM for Jira add-on, please provide more details on how you have configured the integration.

Cheers,
Dario

[Kate Pawlak _Appsvio_]

Correction: CRM for Jira doesn't support HubSpot.

The only integration which you can find on the Atlassian Marketplace is our app: HubSpot CRM Integration for Jira cloud. With this app, you can display on issue data about reporter collected in HubSpot without switching between both tools: Jira and HubSpot. In the global configuration in Jira, you have to define which fields from HubSpot you want to present on the ticket.

Best regards,