Why the label for EMEA is not working when I include it in a Filter view?

Tainah Cinti March 8, 2024


I´m trying to create a Filter to visualize all EMEA labels, but when I select the EMEA label, it doesn´t pull any ticket.

I have two issue types, so not sure if this is the problem.emea label issue.png

3 answers

3 votes
Ivan Lima
Community Leader
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March 8, 2024

It's possible that the JQL logic you're using is adding conditions to your query that are not bringing the results you want. I suggest taking a step-by-step approach. Begin by using only "labels = EMEA" and then gradually add other conditions. This will help you identify which condition is not working as expected.

Tainah Cinti March 8, 2024

Thanks, I´ll try that!

Like Ivan Lima likes this
2 votes
Marc Koppelaar
Rising Star
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March 8, 2024

Hi @Tainah Cinti 

I see, you have specified a project and issue type as well, relating your screenshot.

So the no results relate to the project you are searching on and that specific issue type.

If you clear those and only use label, do you get results?

Or select switch to JQL can use the JQL: labels = EMEA

0 votes
karim -Atlassway-
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 8, 2024

Hi @Tainah Cinti ,

Hi @Mathew Lederman ,


Using Colored Label Manager you can :

Visualize your labels with at-a-glance quickness to save time and avoid mistake - Make your issues more colorful

Allow your team to define their labels, cleanup and organize them quickly with bulk powerful functionality .

media2 v2.png


Atlassway Team

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