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From some point on, if I attach a video file, it often is recognized as a music file.
In this case, when I try to play this video file just by clicking in the page, it plays as a music. so I should download and play it in the local.
This usually happens when the file's metadata announces it as an audio file.
Have you told your operating system to treat files announced as video files, as video files?
Ok, so how about telling your OS to treat video files as videos?
Jira attachments really are just blobs of data, it is not a media player and all it is doing here is presenting attachments to people who ask for them.
If you want to play certain files as videos, that's fine, just tell your OS to treat downloaded vidoes as videos.
Im not sure this problem is being caused by OS setting. Although the file has same format(extension Ex>mp4), Jira auto player recognize them as music or video inconsistently. (sometimes music, sometimes video) but, after being download to the local system, they plays as video. and as i said, this symptom was not before. And, it could be quite troublesome the user should download the attached file to see them everytime.
Usually, I and other users check the video using the Jira Player.
Hi @Owen Wallis
Usually, I attach the video created by ShareX.
I also suspect this symptom could be caused by a kind of codec as you mentioned.
But, it is weird that this symptom is occurring irregularly with the video created by same program and with the same way these days (since around 2 months ago?) and as I said, there is no problem when playing them in local PC after download.
Agree it's weird. I'm not familiar with ShareX, perhaps it changes the codecs it uses from time to time?
I checked out https://www.youtube.com/watch?v=1TkZLCfrPB8 - h264 is a codec which should work fine. So try that for a while. If you're still having issues let me know.
@Jiebyoung Park thanks for this. I confirmed with my team, it is a bug on our side. We're due to have a fix rollout in late December. So hopefully should be working as normal in the New Year.
The fix will only apply to newly uploaded files though.
Hi @Jiebyoung Park thanks for this. Sorry for the delay. Unfortunately it transpires that this is related to another area we're working on. So its going to be later in Feb/early March when a fix will be going live. Apologies.
It seems not yet resolved.
Frankly speaking, it's really making the user frustrated.
As you know, this is a regression issues and very common & basic function we are using usually. I think this should be fixed as soon as possible. I really hope to hear it has been fixed.