Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why is the Slack panel not displaying

I have enabled the "Display Slack panel on issues in the project" for several of our Jira projects.  For some of the projects, the panel is displayed as expected.  For others, it is not.  I have tripled checked the option is enabled for the one project where I am NOT seeing the panel.  Help!  Please!!


I understand this is not much to go on.  But any help is greatly appreciated. 

1 answer

0 votes

Hello Kristine,

I hope you are having a nice day.

There are several add-ons that allow you to integrate both JIRA and Slack. Can you please confirm which one you are using?

Assuming you are using the Official JIRA Integration Plugin provided by Atlassian, can you please confirm that you have configured your JIRA project with any Slack channel on Slack side?

Have you tried to disable and them enable the integration again for the projects?

If possible, can you provide us a screenshot of the page where you selected to Display Slack panel on issues in the project?

Additionally, let us know if any errors are being returned in the issue view at the JavaScript Console of the Browser.

Screen shot of the Slack panel working just fine for a different Jira project.Pasted_Image_4_10_19__9_25_AM.jpg


And a screen shot of the setup for the Jira project where the panel is NOT working.  Yes, display of the slack panel is enabled.  And this project is all ready connected to  Slack channels.  



Anyone have any other ideas??

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

1,379 views 2 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you