I'm new to Jira and was trying out different types of projects. Everything worked fine. Then I decided on a project template and started my first "production" project. At first, everything worked fine. However, since this morning the Timeline view (is that the right terminology?) is broken. When loading the view, the Timeline background is displayed, the month labels are formatted, and the today marker is shown. Then the view turns blank and I receive the following error message:
Something's gone wrong
Try refreshing or navigating to another page. If you still see this message, our service might be disrupted. Check our status for updates.
Refreshing the page does not change the message. Restarting the browser has no effect. The status reports no disruptions (at least for Jira). Googling the error code returns zero results.
On the error console (Firefox) the following error is reported at location vendor~f9ca8911.de383129eeb0a2529446.8.js:100:195 twice:
TypeError: Object(...)(...)[j] is undefined
Any idea, why I see this behavior and how to fix it?
Hello Michael and welcome to the Community!
Hello Stephen, thanks for the welcome and your answer.
In both Firefox browsers the error code `
12ETGRK` is reported. The two chromium-based browsers produce the error code `1WX991P`.
Any further ideas?
Thanks for testing multiple browsers and confirming you're still seeing the same behavior. I'm going to create a support case for this on your behalf to have this investigated further. Be on the lookout for an email with details to your support case.
I have the exact same problem as you, and have taken the exact same steps you took to try and fix the issue (such as searching for the error code). I have not been able to view my timeline for days now. This is the message I see:
If this issue is fixed for you, and if you happen to have some time off, kindly update us. I would love to know if this error is gone for you so that I might request a support ticket myself.
Atlassian support has informed me that my issue is fixed. I can confirm that my timeline is shown without errors. Since I did not change my project in any way, the problem seems to have been a genuine bug. So hopefully, your issue is resolved too.
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