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Why is my license not working?

I have installed Jira Software to a Windows server and I'm at the part where it requests the license and the one from the site keeps saying it is not the correct license.

1 answer

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Jack Community Leader Feb 08, 2021

did you log in to your account and confirm the SEN?

Yes I logged in and I only show one license. I read something about generating a license with the server ID but I haven't found anything on the website to actually carry that out.

I have all three SENs for my software purchases but only one shows on my account.

Jack Community Leader Feb 08, 2021

if only one shows then either the SENs are invalid or maybe you have another Atlassian account or maybe something else. In any event you will need to reach out to Atlassian Support 

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