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Why does Date and People Panels dissapear


We are seeing som wierd stuff. When clicking links in chats and mails, Jira Issues are shown - but Dates, People and Comment Panels etc are missing.

Refresh does not improve this.

If we click on the link to the issue itself in the top, the issue reloads and all panels are shown.

A refresh - and the panels are gone. 

We have several Chrome users telling us this.


Technically we can see that the "datesmodule" Div etc gets a display:none style set:


Screenshot 2022-08-11 at 09.59.25.png


When clicking the link and things are fine:


Screenshot 2022-08-11 at 10.15.26.png


We are of cause aware that some Addon can do this, but its pretty random and we are looking into disabling some Addons as test.

1 answer

0 votes
Dave Mathijs Community Leader Aug 11, 2022

Hi @Normann P_ Nielsen _Netic_ , do you experience the same issue with another browser?

An external user (customer) has reported this on Edge, but we have not been able to see the problem in other (FF, Safari) ourselves (we are OSX people) ...

I belive Edge is chromium based also...

Dave Mathijs Community Leader Aug 11, 2022

Are there any ScriptRunner behaviours or Hide system or plugin UI elements installed on the environment?

Hi Dave, Yes - and we will try to disable this at some point in the investigation, thanks 

All "Hide" fragments and "Behaviors" was disabled, did no change

On my MacMini Chrome Version 103.0.5060.134 (Official Build) (x86_64) - there is no error.
On my MacBook Chome - updated today to 104.0.5112.79 (Official Build) (x86_64) the problem exists

And after updating Chrome og the MacMini is also fails.... So is new Chrome/Chromium that is the problem...

Dave Mathijs Community Leader Aug 11, 2022

It may have something to do with mixed HTTP/HTTPS content, but I'm not sure.

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