I suspect it is a poor technical implementation of a feature. If you used to have a lot of statuses that you deleted then moving other statuses that were created before or after will be a pain in the ass.
My guess is that clicking the arrow once reduces or increases "Order ID" that now has a bunch of empty values in the middle and you have to click x+1 times more because of that. From the example below you will need to click the arrow up next to "Newer status" 4 times to change places with "New" status. Also, it might be not only with deleted statuses: "Order ID" gaps can also happen just by moving statuses if my theory is correct.
2 -deleted status-
3 -deleted status-
4 -deleted status-
5 Newer status
SOLUTION: keep on clicking multiple times till it moves...
I've observed the same behavior. I noticed the button URL doesn't change as it moves around in the order. So to do this quicker I have been repeatedly clicking the button to open in a new tab (middle-click) on the same page. I do that 5 or 10 times then check the newest tab, which loads the latest version of the table, to see if things have changed. And continue from there.
For example when hovering over the up button, the URL looks like this, and doesn't change as it (eventually) changes order in the interface.
https://company.atlassian.net/secure/admin/StatusUp.jspa?up=[some number]&atl_token=[some string]
Similar thing with the down button:
https://company.atlassian.net/secure/admin/StatusDown.jspa?down=[some number]&atl_token=[some string]
Very poor design/implementation from Jira obviously, requiring ridiculous workarounds, but that was the quickest way I found to deal with this.
Hello @Michael Thaney ,
This topic has come up in other posts in this community. People have had varying success with clearing their browser cache, using a different browser, restarting the browser application, and so on. It seems to be an intermittent problem related to the user/browser/computer.
Here is a post I opened on that topic myself:
Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event