Why can't I add pictures directly in a comment after a ticket has been reopened?

[kevin.turner]

I can paste in a screenshot directly in the description or comment box in a ticket until the ticket is closed. If the ticket is reopened, I cannot paste a screenshot into a comment anymore. I know I can attach a screenshot to the ticket, but it is so much more convenient to paste it right in the comment box and/or description.

[Liam Green · Accepted solution]

Hi @kevin_turner 

When the ticket reopens, does the resolution clear or still day 'done'?

[kevin.turner]

The resolution clears out. There is no 'Done' next to it anymore like on closed tickets.

[Liam Green]

I've just tried it and was able to copy a screenshot both times.  

It might be worth you reaching out to Atlassian directly, as there could be a bug in your instance.

[kevin.turner]

Thanks I'll reach out to them.