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Why can't I add pictures directly in a comment after a ticket has been reopened?

I can paste in a screenshot directly in the description or comment box in a ticket until the ticket is closed. If the ticket is reopened, I cannot paste a screenshot into a comment anymore. I know I can attach a screenshot to the ticket, but it is so much more convenient to paste it right in the comment box and/or description.

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Liam Green Community Leader Nov 19, 2020

Hi @kevin_turner 

When the ticket reopens, does the resolution clear or still day 'done'?

The resolution clears out. There is no 'Done' next to it anymore like on closed tickets.

Liam Green Community Leader Nov 19, 2020

I've just tried it and was able to copy a screenshot both times.  

It might be worth you reaching out to Atlassian directly, as there could be a bug in your instance.

Thanks I'll reach out to them.

Like Liam Green likes this

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