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We used to be able to add a video (.webm) to a story and click on it to play
This no longer works - it loads with 'preview unavailable' and you have to download it to play it
Is there a setting I can change so that it can be played without being downloaded?
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This issue is still affecting us. We have videos saved from Teams which we wish to host in Confluence (cloud) for knowledge sharing. Some of them load previews, some do not. Format is mp4 for both working and non working video previews. Is there a file upload size limit at which previews no longer are expected to work?
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Hi @Robert Tully no there shouldn't be a limit (I think 5TB is a limit set by some service providers, so hopefully you're not uploading videos at that size!)
Happy to connect and chat in the new year if timezones suit https://calendly.com/owallis
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Same issue here.
Using Atlassian Cloud (I think). Any way to verify this btw? The domain is https://egdeservice.atlassian.net/wiki/spaces/.
The issue I'm having is with .webp files. The file preview works fine while editing in the browser, and even after it's uploaded, but as soon as I refresh, the preview is gone.
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@Owen Wallis has this issue been solved? I still have the issue after attaching an mp4 file to an issue. Used to work fine, but we have seen the issue the last couple of weeks.
We are using Jira Cloud.
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A fix was applied for webm files. I'll check with the team to see if there are any issues with mp4.
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UPDATE: I have investigated uploading both webm and mp4 on Jira and Confluence and both do have preview, however:
- Webm takes really long for the preview to kick in, about 1 min 9 seconds (00:03 to 01:12)
- Mp4 gets the preview instantly when uploading
Given this result, perhaps we can think of how to improve the preview enablement speed of webm.
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Hi @naseriimahmoud could you let me know a little more about what you are doing? Which product you are uploading into, what you are trying to achieve?
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