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We used to be able to add a video (.webm) to a story and click on it to play
This no longer works - it loads with 'preview unavailable' and you have to download it to play it
Is there a setting I can change so that it can be played without being downloaded?
This issue is still affecting us. We have videos saved from Teams which we wish to host in Confluence (cloud) for knowledge sharing. Some of them load previews, some do not. Format is mp4 for both working and non working video previews. Is there a file upload size limit at which previews no longer are expected to work?
Same issue here.
Using Atlassian Cloud (I think). Any way to verify this btw? The domain is https://egdeservice.atlassian.net/wiki/spaces/.
The issue I'm having is with .webp files. The file preview works fine while editing in the browser, and even after it's uploaded, but as soon as I refresh, the preview is gone.
UPDATE: I have investigated uploading both webm and mp4 on Jira and Confluence and both do have preview, however:
- Webm takes really long for the preview to kick in, about 1 min 9 seconds (00:03 to 01:12)
- Mp4 gets the preview instantly when uploading
Given this result, perhaps we can think of how to improve the preview enablement speed of webm.