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Why are video previews no longer available

Kerrie
Kerrie Feb 22, 2021

We used to be able to add a video (.webm) to a story and click on it to play 

This no longer works - it loads with 'preview unavailable' and you have to download it to play it 

image.pngimage.png



Is there a setting I can change so that it can be played without being downloaded?

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Owen Wallis
Owen Wallis Atlassian Team Feb 22, 2021

Hi @Kerrie this looks to be a bug, my team are looking into this now.

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Juanma
Juanma I'm New Here Feb 25, 2021

Happens also in my jira :(

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Owen Wallis
Owen Wallis Atlassian Team Feb 25, 2021

Hi @Juanma @Kerrie - this should now be fixed for new webm files.

We're looking into how we can fix the files that were affected during the short window where the bug looks to have affected you both.

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Jira Software
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Mahsa Tehrani
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