Why are the count lozenges showing a 0 for all statuses (Not Started, In-Progress, Done)?

[Brad Dobyns]

In the backlog, there are 3 count lozenges with different colors before the complete sprint button. Placing the cursor over those lozenges displays 3 statuses: Not Started, In-Progress, and Done. 

Why are these lozenges showing 0 for all the statuses when I have stories in all my sprints and backlog?

I am using a company-managed project and my board settings under Estimation are:

Estimation Statistic: Story Points
Time Tracking: None

I have searched the Internet and this forum and not found the answer to THIS specific problem. Also, you should know that one of my other Scrum Team's Backlog actually SHOWS in the lozenges the correct story points. Tried to compare the backlogs and settings but there may be settings and permissions that I do not have access to that might help my problem. 

[Bill Sheboy]

Hi @Brad Dobyns -- Welcome to the Atlassian Community!

I recall the Atlassian team is "in progress" of making changes to how those fields are summed on the backlog view (to include child issues)...perhaps something is bent / broken.  

I recommend submitting a ticket to Atlassian Support.  You appear to be on a paid license level and so your Jira site admin can do that here: https://support.atlassian.com/contact/#/

When you hear back from them, please share what you learn to benefit the community.  Thanks!

Kind regards,
Bill

[Trudy Claspill]

I just saw your response on another post about this and was going to add that here.  Thanks, @Bill Sheboy !

[Trudy Claspill]

Hello @Brad Dobyns 

Welcome to the Atlassian community.

Do you have values in the Story Points field of the issues in the sprint?

Can you show us a screen image of the sprint information, showing the points assigned to the issues? Like this:

The lozenges should show the total of story points assigned to the non-subtask issues in the sprint.

[Brad Dobyns]

The story points field is also blank. 

The only way that I can get those points to show up in the story points field and the top lozenge is by highlighting the story (or stories) and then the points show up at the top and in the field you are pointing at. I have to do that for ALL the stories to get a total but it never stays. The story points you see are from me adding them to Board Settings > Card Layout.

Like I said, I feel there is another setting or 2 that I am missing that is not on Configure Board or Project Settings because I don't have the correct permissions for the Company-managed Project. If that is the case, I just need to know what those settings might be so I can get someone to take action.

Thank you!

[Trudy Claspill]

I'm not sure what you mean when you say if you highlight the stories then the points display in the card and in the total lozenges.

Can you show us the issue details view for one of these issues, showing the story points field that contains the data?

The area I pointed to on the card should be getting the value from the built in Story Points field. You should not have to do anything other than put a value into that field in the issue, and select "Story Points" as the Estimation statistic for the board.

It is possible that a second custom field with the same name (Story Points) has been created and added to your issues. You would need the assistance of a Jira Administrator to diagnose if that is the case.

[Brad Dobyns]

@Trudy Claspill if you look at the second graphic above, you will see that the first story is highlighted because I clicked on it (the 3 point story has a different colored background). Only then do the points show up in the field and at the top as shown in my graphic.

This is the details screen that shows up when you click on the 3-point story:

Again, the only time the points show up is after I click on the story, it highlights it and the details screen ^^ shows up. I agree with you that area you pointed to on the card should be getting the value from the Story Points field...but clearly it is not unless I click on the story.

It may be an JIRA setting thing...however, there is another board that I manage that is working perfectly:

The lozenges populate as they should with the totals and the story points field is also populated as it should be. I have looked at Configure Board and Project Settings for both boards and they are identical except for the fact that I had to add story points to Board Settings > Card Layout in the problem project in order to have them even show up in the backlog.

This is why I feel there MUST be another setting or 2 that I am missing that is not on Configure Board or Project Settings because I don't have the correct permissions for the Company-managed Project.

[Trudy Claspill]

Hello @Brad Dobyns 

Another community member has mentioned the same problem here:

https://community.atlassian.com/t5/Jira-Software-questions/Points-are-not-autocalculating-on-the-Backlog-Screen/qaq-p/2534116

As noted in that post, and in a separate answer on your post here, by @Bill Sheboy changes being made by Atlassian to display sub-tasks in the backlog may be impacting you. The best option is to report this via a support case directly to Atlassian.

I don't seem to be experiencing the same problem in my Free subscription, but changes are not rolled out to all subscriptions simulatenously.

[Brad Dobyns]

Thank you @Trudy Claspill

It is the same issue I am having, except they mention that Atlassian is making changes to include "child issues" (or sub-tasks) in the totaling of story points in the backlog view...but that doesn't explain why the backlog totaling works on one team's backlog and not the other. I would think that whatever Atlassian is doing would affect BOTH team's backlog and that doesn't appear to be the case.

Also, we don't currently use sub-tasks in our stories...so, that should not be an issue as well.

[Trudy Claspill]

To my knowledge there is no additional setting that needs to be configured. The lozenges should just work, based on what you select for Estimate Statistic for the board and actually providing values for that field in the issues.

At this point I think you should ask your Jira Administrators to open a support case directly with Atlassian at https://support.atlassian.com/contact/#/