Points are not autocalculating on the Backlog Screen

[Hall, Courtney A.]

Good morning, We are seeing an issue with the Backlog screen not autocalculating the total points on the header level. You must also click on each bug, action or other item in the sprint in order to view the points and in order for the header to start counting.

When you come into the backlog, all counters are blank at the header and they only start counting after you click on each item in the sprint. The sprint points do not display till you click on them either.

What would be a way we can fix this so that when we go into the backlog we will see the totals at the header and have each item in the sprint display their points as soon as we go into the backlog?

[Bill Sheboy]

Hi @Hall, Courtney A. -- Welcome to the Atlassian Community!

I recall the Atlassian team is in-progress of making changes to include child issues in the totaling of story points in the backlog view, and so that may be breaking other things.

I recommend immediately submitting a defect for their support team to take a look.  You are the site admin for a paid license, and so you can do that here: https://support.atlassian.com/contact/#/

When you hear back from them, please share what you learn to benefit the community.  Thanks!

Kind regards,
Bill

[Hall, Courtney A.]

Thank you for the help Bill! We submit a defect right away. I was hoping it was just something we missed turning on.