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Why are JIRA project links directing to Help Center?

I added two users to a JIRA project and sent them links to the Project Board.  When they click the link, it sends them to the Atlassian Help Center landing page below.  I confirmed the access settings and both users should have access / are added as contributors for the project. 

 

Screen Shot 2022-01-06 at 11.16.43 AM.png

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 06, 2022

Hi Chris - Welcome to the Atlassian Community!

I think this typically happens when there is a permission issue. Have you shared the board filter with the users also? 

Thanks!  Just solved this -- it was a licensing issue for Jira Software for these individuals, which we'll address via the person that manages our license.  Appreciate it!

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