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Why am I getting an error when I try to update the plugin?

When I click the update button on manage-apps screen in Jira, I am getting error like "Problem accessing the file Zephyr for JIRA." Zephyr is an example. I am getting that errors for all plugins.

I tried clearing the plugin cache and restarting Jira, but didn't work.

in addition, I started having this problem after upgrading to version 8.13.5 of jira. How can I resolve this problem?

Thanks for your answers in advance

1 answer

0 votes
Brant Schroeder Community Leader Apr 28, 2021

@Nihat Uzgan This is usually due to the Universal Plugin Manager (UPM) not being able to connect to the Atlassian servers.  Have any firewall changes or anti-virus changes happened recently?  Can you confirm that you are able to access the marketplace from the server?  

Hi @Brant Schroeder , thanks for your answer. I tried to access the marketplace from the server, and it is okey .


After pressing the update button several times (at least 10 times), it is finally able to install. However, then it starts to fail again. There is a situation I cannot understand.

Brant Schroeder Community Leader Apr 29, 2021

What are you seeing in your log files?

I can't add the log files because I did not get an error on my last attempts and no plugin to update. There is no problem reflected in the logs for now.

I don't know how it was solved but thank you for your time.

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