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When i try to connect Jira with GitLab i got an error

Edited

I`ve created a new group in GitLab with a project and tried to connect to my Jira.

Jira successfully recognizes my namespace, but after clicking a LINK button an error was raised: "The Jira user is not a site administrator."

Previously I did it and everything was fine.

image.png

 

What can be the issue ?

4 answers

1 accepted

1 vote
Answer accepted

The task was resolved by adding to my user admin permissions here image.png

 

https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

for what it's worth I've added a bugreport here: https://gitlab.com/gitlab-org/gitlab/-/issues/351442

did you manage to figure out what the issue was?

no, still have it

Recently some issues arose with our Jira <> GitLab integration when we wanted to add new projects to it.  We have reached the same point and ran into the same issue!

+1 with this issue from me.

Did you find any solutions?

Not yet unfortunately.  Our DevOps team is looking into it, I'll follow up with them and see if they had any luck.

We changed nothing, other than upgrade to GitLab CE 14.4.2, perhaps that is part of it.  What version of GitLab are you using?

We are using the latest one version 14.6.0

Running into the same problem on a fresh 14.7.0. when watching the network logs, the POST to https://gitlab.ourdomain.com/-/jira_connect/subscriptions returns 403 

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