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When i move issue to done not mark as done?

Edited

When we are moving issues to done state issues not marked as done

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2 answers

5 votes
Rik de Valk Community Leader Sep 04, 2022

Hi @Kalpaj Kuber Parmaj , 

There's not a lot of information in your question that can help us figure out what is exactly going on. 

But some common problems that occur in this area are: 

  1. Workflow: The resolution of an issue is not being set on the status transition to Done. You can add a post function to this transition that sets the field Resolution to Done. Or you add a screen to the transition where the user can choose a resolution 
  2. Board: the Done status is not mapped to the last (right-most) column in the board. A Board in Jira will only consider the last column as 'done' in its reporting statistics. 

For the first (and most common) cause, you can review this documentation: https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html

I hope that helps. If not, maybe you can give some more details about the situation. 

Have a nice day! 

Hi @Kalpaj Kuber Parmaj ,

an issue needs to have a resolution set in order to be considered done.

Fabio

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