Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

When i move issue to done not mark as done?


When we are moving issues to done state issues not marked as done


2 answers

5 votes
Rik de Valk Community Leader Sep 04, 2022

Hi @Kalpaj Kuber Parmaj , 

There's not a lot of information in your question that can help us figure out what is exactly going on. 

But some common problems that occur in this area are: 

  1. Workflow: The resolution of an issue is not being set on the status transition to Done. You can add a post function to this transition that sets the field Resolution to Done. Or you add a screen to the transition where the user can choose a resolution 
  2. Board: the Done status is not mapped to the last (right-most) column in the board. A Board in Jira will only consider the last column as 'done' in its reporting statistics. 

For the first (and most common) cause, you can review this documentation:

I hope that helps. If not, maybe you can give some more details about the situation. 

Have a nice day! 

Hi @Kalpaj Kuber Parmaj ,

an issue needs to have a resolution set in order to be considered done.


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events