When config Automation for JIRA rule, choose Assignee field to set value, which doesn't work

[jennifer_wu]

When config Automation for JIRA rule, choose Assignee field to set value, it always loading, and can't come out the key in name, how to resolve it?

[John Funk · Accepted solution]

Hi Jennifer - Welcome to the Atlassian Community!

Have you tried typing in other users? Is it the same result? 

Also, you might try the Assign user trigger for that part if it continues to be a problem.

[jennifer_wu]

Hi John

Thanks for your reply.

Yes I did try other user names, and they all have the project access permission, even they are admin role, neither can load the name. 

However I try to set value for other customized "user picker" field, it succeeded.

Oh, but I think "Reporter" field is also system field, which is same property to "Assignee" field, I tried to set "Reporter" field, it also succeeded.

So it's really curious, I don't know what's the problem.

[John Funk]

Ah, it sounds like you might not have the Assign Issues permission in the Permission Scheme for that Project. Also check to see if the other users have the Assignable User permissions. 

[jennifer_wu]

Wow, thank you so much, John! Let me check with our admin, and after trying, to give you feedback. Thanks in advance!

[jennifer_wu]

Hi John

Just feedback to you, after adding myself as admin role in "People" configuration, it works, since Assign Issue permission is approved to project admin role, thank you so much for guiding and analyzing. 

[John Funk]

Great! And you are very welcome. Would you click on the Accept Answer button above so we can close this one out? Thanks!