What is Error W40KLO?

[Deleted user]

Hi. 

I'm currently evaluating Jira for my firm with a free plan, but I'm having issues today. 

Every time I try to access a project or, settings, or anything else for that matter, I'm met with the error in the subject line of my question (pic at the bottom). 

I've cleared my cookie cache and history generally, but no luck; does anyone have any ideas? 

Thanks in advance, 

[Andy Heinzer · Accepted solution]

Hi all,

Sorry for the inconvenience.  There was a problem that affected some Jira Cloud sites that would generate that error.  We posted an update to the statuspage about it over in https://jira-core.status.atlassian.com/incidents/p8k5gn60r8zr

At this time the problem has been resolved.

Andy

[Tahir Iftikhar]

I have the same issue

[Deleted user]

Thanks, glad it's not just me. :) 

[Nic Brough -Adaptavist-]

I've asked Atlassian to look at it in Slack, they should know it's the same error for more than one site!

[Stefan]

Same issue here, but with standard plan

[Stijn Beeckmans]

Systems are down, I guess... I'm having the same problem and other posts are describing same behaviour.

https://community.atlassian.com/t5/Jira-Software-questions/No-more-access-to-my-JIRA-Projects/qaq-p/1644101

But JIRA statuspage says it's operational...

[Nic Brough -Adaptavist-]

No, that's unrelated.

What error are you actually getting?

[Stijn Beeckmans]

Now it's showing another page again... (no more error: W40KLO)

In my URL I see the following...

/login?application=jira&dest-url=%2Fbrowse%2FSAP-1&permission-violation=true

but 5 minutes before, I still had access to the same page. I'm the only admin, so no one could have changed security settings...

So I guess there's something going wrong with JIRA cloud.

[Bernardo Vieira]

I'm also getting this error. But I can use Confluence without any problem.

[Stefan]

Status-Page now shows the Issue: Atlassian Status

In our case the issue is solved, Jira is up and running. But the time we had the issue, also only jira was affected, Confluence worked without any restrictions.

[Deleted user]

Thanks!

[Nic Brough -Adaptavist-]

It's an error reference to give to Atlassian support when you raise a support request with them.

[Deleted user]

Thanks for your reply. 

Unfortunately there's no one-to-one support for free plans (that I can see anyway, the support form directed me here, to the community). Was hoping someone had come across it before and could give detail to resolve if possible. 

Thanks again. 

[Nic Brough -Adaptavist-]

Ah, sorry, we're a bit stuck then.

The problem is something that has happened on the back-end, inside the Jira system you are using, and the code given to you is generated by it, just to enable Atlassian to find it quickly in the logs and data.

But if you're on the free plan, there's not a lot we can do - we'd need back-end access to see the records of the problem, but we can't do that on Cloud.

Atlassian support do get told when this sort of error happens, so they will take a look, but I don't know what will happen beyond that, they may just silently fix it.

[Deleted user]

Nice one, thanks for your input.