I'm currently evaluating Jira for my firm with a free plan, but I'm having issues today.
Every time I try to access a project or, settings, or anything else for that matter, I'm met with the error in the subject line of my question (pic at the bottom).
I've cleared my cookie cache and history generally, but no luck; does anyone have any ideas?
Thanks in advance,
Sorry for the inconvenience. There was a problem that affected some Jira Cloud sites that would generate that error. We posted an update to the statuspage about it over in https://jira-core.status.atlassian.com/incidents/p8k5gn60r8zr
At this time the problem has been resolved.
Systems are down, I guess... I'm having the same problem and other posts are describing same behaviour.
But JIRA statuspage says it's operational...
Now it's showing another page again... (no more error: W40KLO)
In my URL I see the following...
but 5 minutes before, I still had access to the same page. I'm the only admin, so no one could have changed security settings...
So I guess there's something going wrong with JIRA cloud.
Ah, sorry, we're a bit stuck then.
The problem is something that has happened on the back-end, inside the Jira system you are using, and the code given to you is generated by it, just to enable Atlassian to find it quickly in the logs and data.
But if you're on the free plan, there's not a lot we can do - we'd need back-end access to see the records of the problem, but we can't do that on Cloud.
Atlassian support do get told when this sort of error happens, so they will take a look, but I don't know what will happen beyond that, they may just silently fix it.
Calling all Confluence Cloud Admins! We created a new Community Group to support your unique needs as Confluence admins. This is a group where you can ask questions, access resou...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events