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What happens to user when you change billing plan?


In my project we have 245 users and historically had a billing plan allowing us to have up to 300 users. Our plan has however now been changed down to only 200 users, so my question is what happens now?

Will 45 users be deactivated/go in to a read-only kind of mode, and in that case which 45 users will this happen to?


Thanks in advance!


Best regards,


1 answer

1 accepted

3 votes
Answer accepted
Pramodh M Community Leader Jan 10, 2022

Hi @Felicia Johansson 

You need to change the subscription before your billing date or else

You'll see a message like this


Have a solution partner resolve this for you!!


Pramodh M Community Leader Jan 10, 2022

FYI I have attached here for changing of plans, whereas in your case you will be charged for a tier where 245 users are supported!!

Hi @Pramodh M ,

Thank you so much for your answer! 

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